Simple Pricing & Engagement Policy

TL;DR — the plain-English version for sensible adults

I keep things simple. I’ll always agree costs up front, I don’t rush jobs, and I don’t start anything without making sure we’re on the same page. If something looks like it might grow, I’ll stop and talk it through first. My goal is long-term, low-stress support rather than emergencies.

Advice given in advance is usually free - fixing things after they’ve gone wrong rarely is

How I Charge

• Home visits are charged at a fixed price or hourly rate, agreed in advance
• Small business work is either a fixed-price project or monthly support
• I’ll always explain costs before starting work — no surprises

If something looks like it may cost more than expected, I’ll stop and discuss it first.

Minimum Charges

• Home visits: minimum 90 minute appointment
• Remote support: minimum 30 minutes

This keeps things fair and avoids rushing jobs that need proper attention.

Support & Availability

• I work normal weekday hours
• Urgent or out-of-hours requests may be possible by arrangement

Ongoing support clients receive priority response.

What I Don’t Do

To keep things simple and sustainable, I don’t:

• offer 24/7 emergency support
• provide unlimited on-demand help without an agreement
• take on work that isn’t a good fit

If something falls outside my scope, I’ll say so — and help you find the right option.

Payment

• Invoices are issued promptly
• Payment is due within 14 days
• Ongoing support is billed monthly in advance

Cancellations

• Please give 24 hours’ notice for cancellations
• Late cancellations or missed appointments may be chargeable

How We Work Best Together

The best results come when:

• problems are discussed early
• decisions are made calmly
• advice is taken before things break

I aim for long-term, low-stress relationships — not quick fixes.